Refund & Return Policy

Overview

At CycleBees Private Limited, we strive to provide exceptional bicycle repair and rental services. We understand that sometimes circumstances may require a refund or return, and we want to make this process as transparent and straightforward as possible.

This Refund & Return Policy outlines the conditions, procedures, and timelines for requesting refunds and returns for our services and products. By using CycleBees services, you agree to the terms outlined in this policy.

Refund Eligibility

7-Day Refund Window

All refund requests must be submitted within 7 days of the service completion or purchase date. Requests submitted after this period will not be considered for refund.

Eligible Services and Products

• • Repair services that were not performed as promised
• • Services cancelled by CycleBees due to unavailability
• • Defective spare parts or accessories purchased from CycleBees
• • Rental services terminated early due to equipment failure
• • Prepaid service packages not yet utilized
• • Training sessions cancelled by CycleBees

Non-Refundable Items

• • Services that have been satisfactorily completed
• • Custom or personalized services already performed
• • Spare parts that have been installed and are functioning properly
• • Services cancelled by the customer within 2 hours of appointment
• • Rental services completed without issues
• • Emergency services provided outside business hours
• • Services affected by customer negligence or misuse

Service-Specific Refund Policies

Repair Services

• • Full refund if repair was not completed as agreed
• • Partial refund if repair is partially satisfactory
• • No refund if repair meets specified requirements and quality standards
• • Free re-service for warranty issues within 15-30 days

Rental Services

• • Full refund for early termination due to equipment failure
• • Proportional refund for significant equipment issues during rental
• • Security deposits returned within 3-5 business days after return
• • No refund for customer-initiated early termination without cause

Spare Parts and Accessories

• • Full refund for defective parts within 7 days of purchase
• • Return in original packaging with all accessories and documentation
• • No refund for parts that have been installed and are working properly
• • Manufacturer warranty applies separately for branded parts

Training and Coaching Services

• • Full refund if session is cancelled by CycleBees
• • Proportional refund for incomplete training programs
• • No refund for sessions attended or missed by the customer
• • Rescheduling available for weather-related cancellations

Refund Request Process

How to Request a Refund

1. Contact Customer Support: Email us at hitesh.gupta@cyclebees.in or call +91 95973 12212
2. Provide Details: Include your booking ID, service date, reason for refund, and supporting documentation
3. Submit Within Timeline: Ensure your request is submitted within 7 days of service completion
4. Await Review: Our team will review your request and respond within 48-72 hours
5. Follow Instructions: If approved, follow any additional instructions for returning items or scheduling inspections

Required Information

To process your refund request efficiently, please provide:

• • Full name and contact information
• • Booking confirmation number or invoice number
• • Date and time of service
• • Detailed reason for refund request
• • Photos or videos if applicable (for product defects or service issues)
• • Original payment method details

Review Process

Our customer service team will review each refund request individually. The review process may include:

• • Verification of service records and quality standards
• • Communication with the assigned mechanic or service provider
• • Inspection of returned items if applicable
• • Review of photographic evidence or documentation
• • Assessment of compliance with warranty terms

Refund Processing Times

Payment Method Specific Timelines

• • UPI/Digital Wallets: 1-3 business days
• • Credit Cards: 3-5 business days (may take 1-2 billing cycles to reflect)
• • Debit Cards: 3-7 business days
• • Net Banking: 3-5 business days
• • Cash Payments: Bank transfer within 3-5 business days

Factors Affecting Processing Time

• • Bank processing delays during holidays or weekends
• • Additional verification required for high-value refunds
• • Incomplete or incorrect refund information provided
• • Technical issues with payment processors
• • Complex cases requiring management approval

Partial Refunds

In certain circumstances, CycleBees may offer partial refunds rather than full refunds:

Partial Refund Scenarios

• • Service partially completed but not fully satisfactory
• • Spare parts used but additional parts were defective
• • Late cancellations with partial service charges
• • Rental equipment with minor issues that didn't affect primary use
• • Training sessions partially attended

Partial Refund Calculation

Partial refunds are calculated based on:

• • Proportion of service completed satisfactorily
• • Cost of materials used or services provided
• • Time and effort invested by our team
• • Industry standard practices and fairness principles

Exchanges and Store Credit

Service Exchanges

In lieu of refunds, CycleBees may offer service exchanges for:

• • Unsatisfactory repair work (free re-service)
• • Defective parts replacement
• • Alternative service of equal value
• • Upgraded service with price difference payment

CycleBees Store Credit

Store credit may be offered as an alternative to cash refunds:

• • Credit valid for 12 months from issuance date
• • Can be used for any CycleBees service or product
• • Non-transferable and cannot be converted back to cash
• • May include bonus value (e.g., 10% extra credit)

Special Circumstances

Emergency Services

Emergency roadside assistance and urgent repair services have different refund terms:

• • Full refund if mechanic fails to arrive within committed time
• • Partial refund if service is incomplete due to parts unavailability
• • No refund if service is completed as requested
• • Alternative solutions offered before refund consideration

Subscription and Packages

For prepaid service packages and subscriptions:

• • Pro-rated refund for unused services within package
• • Cancellation fees may apply based on terms
• • Subscription refunds calculated from cancellation date
• • Package transfers to family members allowed

Weather-Related Issues

Services affected by severe weather conditions:

• • Free rescheduling for weather-cancelled services
• • Full refund if rescheduling is not possible
• • No additional charges for weather delays
• • Force majeure conditions handled case-by-case

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• • Request escalation to our management team
• • Provide additional documentation or evidence
• • Seek mediation through consumer forums
• • Contact our customer advocacy department

We are committed to fair resolution and will work with customers to find mutually acceptable solutions.

Refund Notifications

CycleBees will keep you informed throughout the refund process:

• • Immediate acknowledgment of refund request
• • Updates during review process
• • Approval or rejection notification with reasons
• • Processing confirmation and expected timeline
• • Final confirmation when refund is completed

Policy Updates

CycleBees reserves the right to modify this Refund & Return Policy at any time. Changes will be communicated through:

• • Email notifications to registered customers
• • Updates on our website and mobile application
• • In-app notifications for policy changes
• • Customer service communications

Changes will not affect refund requests already submitted under previous policy terms.

Contact Information

For refund requests, questions, or concerns about this policy: