Privacy Policy

Introduction

CycleBees Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bicycle repair and rental services, whether through our mobile application, website, or in-person services.

By using CycleBees services, you agree to the collection and use of information in accordance with this policy. We are a private limited company registered in India and comply with applicable Indian data protection laws.

Information We Collect

Personal Information

• • Full name and contact details (phone number, email address)
• • Service address and location information
• • Payment information (processed securely through third-party providers)
• • Service preferences and bicycle details
• • Communication records and feedback

Automatically Collected Information

• • Device information and unique identifiers
• • Location data (when services are requested)
• • Usage patterns and app performance data
• • Log files and technical information

How We Use Your Information

We use your personal information for the following purposes:

• • Providing bicycle repair and rental services
• • Scheduling and coordinating service appointments
• • Processing payments and managing transactions
• • Communicating service updates and confirmations
• • Improving our services and customer experience
• • Sending promotional offers and service notifications (with your consent)
• • Complying with legal obligations and regulatory requirements
• • Ensuring safety and security of our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, conducting business, and serving our customers. These partners include payment processors, logistics providers, and technology service providers.

Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of sensitive data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication mechanisms
• • Employee training on data protection practices
• • Secure storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• • Account information: Retained while your account is active and for 3 years after closure
• • Service records: Retained for 5 years for warranty and service history purposes
• • Payment information: Retained as required by financial regulations (typically 7 years)
• • Communication records: Retained for 2 years for quality assurance

Your Rights

You have the following rights regarding your personal information:

• • Access: Request copies of your personal data
• • Rectification: Request correction of inaccurate information
• • Erasure: Request deletion of your personal data (subject to legal obligations)
• • Portability: Request transfer of your data to another service provider
• • Restriction: Request limitation of processing in certain circumstances
• • Objection: Object to processing based on legitimate interests
• • Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our services. These technologies help us:

• • Remember your preferences and settings
• • Analyze usage patterns and improve our services
• • Provide personalized content and recommendations
• • Ensure security and prevent fraud

You can manage cookie preferences through your browser settings, though this may affect some functionality of our services.

Third-Party Links

Our services may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you visit.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• • Posting the updated policy on our website
• • Sending email notifications to registered users
• • Displaying prominent notices in our mobile application

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Coimbatore, Tamil Nadu, India.